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Overview:
Peak Practice take pride in providing development that enables people and organisations to grow and develop.
We recognise that the success of all service related businesses relies heavily upon the performance of its front line people, those who deliver the product and service. What level of emotional commitment they provide to their employer and the amount of discretionary effort they then apply, week in and week out, will determine the performance and ultimately the success of the company:
A business cannot survive for long with disaffected customers.
Research has shown that the most crucial component for encouraging people to make such an emotional commitment, resulting in the level of performance that so many employers can only dream of, is the calibre and attitude of the operational manager/s to whom they respond.
Given that operational Managers, particularly those in the front line, are so crucial to business success, it is astounding how many are appointed primarily on the basis of their operational knowledge and competence with little or no account being taken of their capability to manage and inspire the people whom they will lead.
Peak Practice provide practical development programmes for aspiring and experienced operational managers that allow them to learn sound principles of people and performance management and to gain confidence.
All our programmes are:
highly practical and inter-active
realistic and involve consideration of real life case studies, that challenge delegates to apply problem solving skills
relevant, allowing delegates to discuss their own work experiences and current issues and find their own solutions
innovative and provide for delegate's confidence to grow, by use of role play scenarios involving our own team of highly talented actors, and for their competence to be assessed at the same time
allow newly acquired skills to be readily transferable to the workplace
incorporate feedback on participants competence, enabling client organisations to assess whether further development is appropriate. | 
