"Our business was experiencing significant levels of employee absence and did not at the time have a coherent strategy for addressing the problem. Peak Practice was commissioned to modernise our policies and procedures and put in place a programme that would deliver a rapid improvement.
"Peak Practice:.
· Trained all managers, including the Executive and operational managers, by conducting practical and innovative workshops, utilising role play simulations
· Devised a Communication plan and content for all employees explaining the new policy and procedure
· Implemented a process for regular monitoring and review
"The impact of these processes was that Rail Gourmet saw a dramatic reduction in absence levels, and gained a more competent operational resource.
"We have subsequently used Peak Practice to deliver other programmes that focus upon performance management, including Discipline & Grievance handling, Conducting Effective Appraisals & Coaching Skills for operational managers.
"I whole heartedly recommend Peak Practice to anyone who wishes to address these issues swiftly and effectively".
Kim Bircham - CEO Rail Gourmet UK Ltd
April 2011
Optimising the potential of every employee:
"MITIE Technical Facilities Services recently conducted a structural review that included a rationalisation of the HR department. By necessity HR Managers had to focus increasingly upon their strategic responsibilities which meant that the day to day support, hitherto provided for managing day to day people activities would be devolved to line managers.
"To enable this transition to take place, without adversely affecting the efficiency of the organisation, Peak Practice HR Consulting were commissioned to run a series of workshops for our operational managers, that covered absences management, discipline & grievance handling, and poor performance.
"What we most liked about the programmes was the practical content where, after attending, line managers felt significantly more confident about optimising the performance of their team members.
"MITIE has subsequently seen a measurable and sustained improvement in performance and have been impressed with the post-delivery support that Peak Practice continues to provide".
Lisa Campbell - Head of HR MTFS
December 2011
Credibility a critical commodity for operational managers:
"Centrax TC recently appointed a tranche of people to newly created role's of Team leader, each one responsible for shop floor management of machine operators carrying out precision engineering of airplane turbine engines.
" The Company needed to provide these newly appointed people with basic skills that would ensure their credibility amongst the operatives whom they supervised and engaged Peak Practice to deliver a series of workshops that would enhance the confidence and abilities of the new appointees.
"The feedback received from all of the delegates has been exceptional and we are looking to extend the relationship with Peak Practice to ensure that the learning is further re-enforced in the factory”.
Denis Parsons HR & Training Manager
November 2011
Facilitating Strategic Thinking:
