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Course Content - Successful grievance handling
Grievance procedures provide a clear and transparent framework to deal with difficulties which may arise as part of their working relationship from the employee's perspective.
It is necessary to ensure that everybody is treated in the same way in similar circumstances, to ensure issues are dealt with fairly and reasonably, and that employers are compliant with current legislation and follow the Acas Code of Practice for handling grievance issues.
Programme Overview:
Programme overview:
A highly practical programme that provides delegates with the confidence to successfully deal with difficult situations which, if not promptly resolved, can have widespread implications for a company. The workshop includes role play simulations, and plenary sessions that review real life case studies.
By the end of the programme delegates will be able to:
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Appreciate legislative implications and timescales for compliance
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Plan effectively for a grievance interview
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Adopt appropriate strategies for varying situations
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Interview more effectively
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Offer practical solutions for resolution
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Enable grievances to be resolved without recourse to an ET
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